Access & identity
Sign-in problems, password-reset coordination, multifactor authentication, permissions and employee access changes.
Client support
A clear service path for existing clients.
Tell us what is affected, how many people are impacted and what changed. We will route the request across technical support, Microsoft administration, licensing, projects or account context.
Useful context
Common requests the service desk can route.
Select the request type in the form below and describe the business impact. The service team can correct the route after review.
Microsoft 365
Outlook, Exchange, Teams, SharePoint, OneDrive and day-to-day Microsoft workplace issues.
Devices & applications
Computer performance, supported business applications, printers, peripherals and managed endpoint issues.
Network & location
Connectivity, Wi-Fi, office technology and location-specific interruptions affecting supported environments.
Security concern
Suspicious messages, unexpected login prompts, lost devices or other activity that may require security triage.
Account, licensing & projects
Subscription changes, service questions and requests connected to active delivery work.
Before you submit
Good support starts with observable facts.
01Describe the impact
Tell us whether one person, several people, a location or a business-critical service is affected.
02Name the affected thing
Include the user, device, application, account or location involved so the request has a clear starting point.
03Explain what changed
Note when the issue began, what you expected, what happened instead and any troubleshooting already attempted.
04Keep secrets out
Do not include passwords, one-time codes, payment information or unrelated confidential material.
Submit a support request
Give the service team a useful starting point.
Describe the impact, affected user or system and what changed. We will use that context to route the request.