Privacy policy

Scope

This policy describes how Aero Cloudworks Inc. handles personal information collected through https://aerocloudworks.com, website forms, email enquiries and related business communications. Client service data may also be governed by a separate agreement, statement of work or privacy schedule.

Information we collect

When you contact us, we may collect your name, role, business contact details, company information, service interests and the contents of your enquiry.

We may also collect limited technical data needed to deliver, monitor and secure the website, including IP address, browser and device information, referral source, timestamps and request or security logs.

How information is collected

Information may be provided directly through forms, email, telephone and service or support interactions. Limited technical information may be collected automatically by the website, hosting environment and security controls.

How we use information

We use information to respond to enquiries, qualify and manage business relationships, provide requested services, administer support, operate and protect the website, maintain business records and meet legal obligations.

We do not sell personal information. Where consent is required for a particular communication or use, you may withdraw that consent subject to legal and contractual restrictions.

Business communications

We may use business contact information to follow up on a requested conversation, proposal, account matter or relevant service communication. Promotional communications, where used, should include the choices required by applicable law.

Service and support information

Information submitted in connection with service or support may include system, device, account and incident context needed to investigate and respond. The collection and handling of client environment data may be further governed by the applicable client agreement.

Cookies and analytics

The website may use essential storage or cookies for security, preferences and reliable operation. If analytics or non-essential tracking is introduced, this policy and any required consent controls should be updated before deployment.

Service providers and transfers

We may use carefully selected providers for hosting, email, forms, security, support and business operations. Providers receive only the information reasonably needed to perform their role and are expected to protect it appropriately.

Some providers may store or process information outside your province or outside Canada. In those locations, information may be subject to the laws and lawful access requirements of the relevant jurisdiction.

Retention and safeguards

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, client service requirements, legal obligations and legitimate business records.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet transmission, system or storage method can guarantee absolute security.

Access and choices

Subject to applicable law, you may request access to or correction of personal information, ask a privacy question, or withdraw consent where available. Contact contact@aerocloudworks.com and provide enough detail for us to identify and route the request.

Third-party websites

Links to third-party websites and services are provided for convenience. Their privacy practices and content are governed by their own policies, not this one.

Children's privacy

This website is intended for business audiences and is not directed to children. We do not knowingly use the website to solicit personal information from children.

Changes and contact

We may update this policy as our website, services, vendors or legal requirements change. The effective date identifies the current version. Privacy questions can be directed to contact@aerocloudworks.com.