Service desk
Start with the issue. We’ll route the support request.
Use the guided request below for technical incidents, access problems, account questions, active projects and remote assistance. The details you provide help the service team start in the right place.
Choose the closest path
The request does not need to be perfectly categorized.
Choose the closest option, then explain what is affected. We would rather receive useful context than force you to diagnose the underlying cause.
Technical issue
Sign-in failures, email problems, device errors, application issues, network interruptions or unexpected system behaviour.
Submit client support02Remote assistance
Troubleshooting that may require an approved screen-sharing or remote-control session with the service team.
Review remote support03Account or licensing
Microsoft subscriptions, user licensing, renewals, account administration or questions about the current service arrangement.
Route an account request04Active project
Questions, dependencies, access or decisions connected to an active migration, rollout, deployment or technology initiative.
Route project supportBefore you submit
Good support starts with observable facts.
Tell us whether one person, several people, a location or a business-critical service is affected.
Include the user, device, application, account or location involved so the request has a clear starting point.
Note when the issue began, what you expected, what happened instead and any troubleshooting already attempted.
Do not include passwords, one-time codes, payment information or unrelated confidential material.
Submit a support request
Give the service team a useful starting point.
Describe the impact, affected user or system and what changed. We will use that context to route the request.